Shipping policy

Shipping & Delivery Policy

Thank you for shopping with Cambridge Garments. Please review our shipping terms and delivery details below.

1. Order Processing, Turnaround Time (TAT) & Delivery

• Order Processing: All orders are processed within 48 working hours from the date and time of booking.
• Tracking & Delivery Details: Your consignment number, tracking information, and expected delivery date will be shared via email and phone within 4–5 working days from the date of booking, prior to shipment.
• Transit Time: Deliveries are completed within 5–7 working days after the order has been processed.
• Shipment Delays: In the event of any unforeseen delay in product shipment, we will inform you directly and provide updates regarding the revised dispatch and delivery timelines.

2. Serviceable Locations

We ship across India, except for the following non-serviceable regions:

• The Seven Sister States:
  • Arunachal Pradesh
  • Assam
  • Manipur
  • Meghalaya
  • Mizoram
  • Nagaland
  • Tripura
• Andaman and Nicobar Islands
• Lakshadweep

Orders placed for addresses in these non-serviceable locations cannot be fulfilled and will be cancelled and refunded.

3. Shipping Charges

• Prepaid Orders: Free shipping is available across all serviceable locations in India.
• Cash on Delivery (COD) Orders: A flat shipping fee of ₹99 per order will be charged.

4. Shipment Tracking

Before your order is shipped, your consignment number and expected delivery date will be sent to your registered email address and contact number. This information will allow you to track the progress of your shipment.

5. Incorrect Address & Failed Delivery

Customers are responsible for ensuring that the shipping address, contact number, and PIN code provided at the time of placing the order are complete and accurate.

If delivery fails due to an incorrect or incomplete address provided by the customer:

• The order will be marked as completed, and no refund will be issued.
• We will make one additional delivery attempt once the correct address details have been provided.
• The customer must pay the applicable re-shipping charges before the second delivery attempt is dispatched.

6. Customer Support

For any questions regarding your shipment, address changes prior to dispatch, or tracking assistance, please contact us using the details below:

• Email: info@cambridgegarments.com
• Phone: +91 9819142055

We are happy to assist you with any shipping or delivery-related queries.